Paper Title
Analysing Large Technical Support Request Datasets Using Hadoop Eco-System

Abstract
Technical support call centres frequently receive several thousand customer queries on a daily basis. In olden days, so many organizations remove data related to customer details within a short period of time due to less storage of capacity. But in the recent years analysing the data is to identify customer patterns improve resolution and maximize daily closure rates. By using a Proof of Concept(PoC) end to end solution that utilizes requires the programming model, extended ecosystem and the big data analytics library for categorizing similar support calls for large technical support data sets. The solution is evaluated on a VMware support dataset.

Author - B. Hari Priya, B. Gurunadha Rao

Published : Volume-3,Issue-6  ( Jun, 2016 )

	|		PDF	|	Viewed - 48	|	Published on 2016-07-15