A Programming Assignment to Analyze M/M/s Queues
This paper describes a programming assignment for undergraduate industrial engineering students. It deals with
writing a computer program in visual basic to analyze the M/M/s queuing system. It requires computation of queue
utilization factor, average number of items in the queue, average number of items in the system, average time spent in the
queue, average time spent in the system, probability of n items in the system, cost of service, and cost of waiting. Students
are also required to analyze program output and to identify the parameters that minimizes total cost.
Keyword - Queuing Theory, M/M/s queue, Computer Programming, Visual Basic