Paper Title
A Programming Assignment to Analyze M/M/s Queues

Abstract
This paper describes a programming assignment for undergraduate industrial engineering students. It deals with writing a computer program in visual basic to analyze the M/M/s queuing system. It requires computation of queue utilization factor, average number of items in the queue, average number of items in the system, average time spent in the queue, average time spent in the system, probability of n items in the system, cost of service, and cost of waiting. Students are also required to analyze program output and to identify the parameters that minimizes total cost. Keyword - Queuing Theory, M/M/s queue, Computer Programming, Visual Basic