Paper Title
Research on Design a Patient Satisfaction Scoring Model

The conflict between physicians and patients becomes more fierce which has developed into a complex social problem and has seriously threatened the stability and development of peaceful society in China. Many hospitals not only ensure their technology and equipment up-to-date, but also shift focus toward providing effective and high-quality care to patients. Patient Satisfaction Scoring System is one of the efforts to objectively reflect the quality of medical care and service and patients’ expectation and satisfaction. Therefore a trustworthy relationship between doctors and patients can be established. This paper reports our study on how to construct a Patient Satisfaction Scoring model to improve health-care and service of the two hospitals efficiently. Keywords - Patient Satisfaction Scoringmodel; Big Data Analytics; Medical care; physicians and patients relationship.