TVC Model: Automatic User Satisfaction Level Measurement of Information System
User satisfaction or satisfaction is the most important of any information system. Feedback can estimate user
satisfaction level of information system management. High level of user satisfaction or acceptance indicates the higher
success of any information system. Again, user satisfaction or acceptance level can help management to upgrade service
time to time. In this paper, we introduced a TVC (time, cost, and visits) model to calculate user satisfaction level
automatically. This TVC model can also help the management whether the service is an innovation or not. Moreover we
have concluded by a hypothesis this TVC model to user satisfaction/ acceptance.
Keywords - TVC, User Satisfaction, Time, Visits, Cost.