Theories and Applications Related to Queuing Systems
Mathematical study of waiting line or queues is known as queuing theory. Through the integration of
mathematical analysis of various related processes, queuing theory is enabled. Through this theory different performance
measures can be derived and calculated. Components that are active in the working of this theory are serving time, waiting
time and duration. Theory of queuing has an integral role due to so many applications based on this theory. This research
paper is based on different theories of queuing systems, along with its effective applications by secondary quantitative
research methodology. Applications from health care systems, sales systems, computer systems and communication systems
are discussed, along with the research analysis of all of them.
Keywords: queuing systems, queuing theory, customer services, Communication Systems, services.