<strong>Paper Title</strong><br>
Analysing Large Technical Support Request Datasets Using Hadoop Eco-System<br>
<br>

<strong>Abstract</strong><br>
Technical support call centres frequently receive several thousand customer queries on a daily basis. In olden
days, so many organizations remove data related to customer details within a short period of time due to less storage of
capacity. But in the recent years analysing the data is to identify customer patterns improve resolution and maximize daily
closure rates. By using a Proof of Concept(PoC) end to end solution that utilizes requires the programming model, extended
ecosystem and the big data analytics library for categorizing similar support calls for large technical support data sets. The
solution is evaluated on a VMware support dataset.